Hi bobl6606355,
It seems to be the issue with permissions.
Please unhide all files & folders on your system.
Navigate to [drive]\Users\[user_name]\AppData\Roaming\Adobe\ & then provide all the permissions to the complete folder.
How to give permissions on a folder
- Right click -> Properties -> Security -> Advanced -> Owner -> Select the account
Let me know if it resolves the issue.
Regards,
Aadesh