- Adobe Reader is 100% free; there is no subscription or charge!
- if you subscribed to any of the Document Cloud PDF services, you can easily cancel it using these instructions https://helpx.adobe.com/x-productkb/policy-pricing/cancel-subscription-acrobat-online-serv ices.html
- if you end up in the forum (how?), posting in the right forum is essential to get quick help; in your case from Adobe staff.
So is your issue resolved now? Canceling a credit card account should really not be necessary to cancel any subscription!
[topic moved to Document Cloud PDF Services forum]