Also Syncing is not working.
Hardware Overview:
Model Name: Mac Pro
Model Identifier: MacPro6,1
Processor Name: 6-Core Intel Xeon E5
Processor Speed: 3.5 GHz
Number of Processors: 1
Total Number of Cores: 6
L2 Cache (per Core): 256 KB
L3 Cache: 12 MB
Memory: 16 GB
Boot ROM Version: MP61.0116.B15
SMC Version (system): 2.20f18
Illumination Version: 1.4a6
Serial Number (system): F5KQ802YF9VN
Hardware UUID: 4B88843B-0A87-5B76-B738-B2EBE5460CFF
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info: You are now chatting with Viplove.
Viplove: Hello. Welcome to Adobe Technical Support.
Viplove: Please allow me 2 minutes while I review your issue.
Viplove: how long you have been facing this Issue.
Ian De Cerbo: It's been gradual
Ian De Cerbo: But probably a few weeks
Viplove: ok
Ian De Cerbo: This is making it very difficult for us to complete any of our projects.
Ian De Cerbo: Your file was successfully uploaded: Adobe Ai 1.mov.
Ian De Cerbo: Here is a not so great video of the lag time
Ian De Cerbo: i am clicking hide/show layers and it takes 5-10 seconds to hide/reveal a simple text layer
Viplove: ok
Viplove: please close all adobe programs
Viplove: and then click on Finder ( Go to the finder console )
Ian De Cerbo: all are closed
Viplove: and follow the below steps
Viplove: Go menu-> Go to folder -> Type "~/library" without quotes and hit go
Viplove: • Look for Preference folder -> Adobe Illustrator [Version] Settings-> rename the folder en_US, en_GB etc to “en”
Viplove: Look for the Application support -> Adobe -> Adobe illustrator [Version ] setting-> rename the folder En_US to EN_US.old
Viplove: • Launch Ai and check.
Ian De Cerbo: it's still has the lag
Viplove: then try to create a new account and check in that account and please make it sure the account you create on your computer should have admin rights
Ian De Cerbo: this is a team account we just renewed today i do not have access to admin and i cannot just change my account it has to first go through IT and that will take all day
Viplove: Would you like to share your computer screen so I can have view access to what you are seeing?
Ian De Cerbo: our network connecting very slow, i dont beleive it will do any justice to share my screen - although i can try
Viplove: https://screen.share.adobe.com/?ak=a1887fde1e3b8224608ce115a46d0d44
Viplove: please click on this link
Ian De Cerbo: are we good to go
Viplove: yes working fine
Viplove: now
Ian De Cerbo: no it's still slow for me. i have on average 200-300 mb files. the new doc you opend has no layers so it appears to work fine. however once i open my file it's slow
Ian De Cerbo: also you deleted all my preferences and settings
Ian De Cerbo: which will slow me down having to reconfigure again
Viplove: IAn try to create a new user account
Viplove: kindly get in touch with IT dept to execute it
Ian De Cerbo: we just did that exact thing this morning when we re-upped our team subscription