I'm sorry for not thanking for the advise - I'm just feeling completely lost here and can't seem to find any phone number or contact information to staff - when clicking on links for "help" I just bounce back here to the forum. Saw some other threads where staff had replied.
Do you know how to actually enter a chat with staff? Or get hold of a phone nr?
What blue link do you mean, the "learn more"?
Again, sorry for sounding rude.