Dear Mr. Levine,
I am Still unable to access my file. I am now unable to open my trial
version of InDesign. I am disappointed that you will not consider crediting
me for the lost time. I will not purchase InDesign unless I am comfortable
using the product and feel that the customer support meets my needs. If this
issue is not resolved soon, I will not have enough time to properly evaluate
the product. Likewise, I am sorry to say my experience with customer service
has been less than satisfying. Below is the OS information you request.
Please help me in resolving this problem.
RJ Jenulis
Rich Jenulis
Owner Partisan Publishing
19509 82nd Place West
Edmonds, WA 98026
H: (425) 776-1067
C: (216) 470-6305