Bel P
Thanks for the replies.
I am heading you to uninstall/reinstall but first let us go through the usual drill just in case...
1. Does the problem exist with and without the antivirus and firewalls disabled?
2. Do you have the latest version of Quicktime 7 installed on your computer and are you running the programs as administrator (from user account with administrative privileges)?
3. Is your video card/graphics card driver version up to date according to the web site of the manufacturer of the card?
4. Edit Menu/Preferences/Scratch Disks - where are the scratch disks pointed and how much free hard drive space are at those locations?
5. Were are the project files being saved - default Documents/Adobe/Premiere Elements/13.0 or some place else?
6. If you go to Edit Menu/Preferences/AutoSave, is the feature turned on or off?
Mini test....Open Premiere Elements 13 to its Expert workspace File Menu/New/Project where you should see the new project dialog. It should look like
What do you see in the Save In: location?
If indicated, then we will do the following
1. Uninstall the usual Control Panel way
2. Do the free ccleaner run through (regular and registry cleaner parts) CCleaner - Download
3. Reinstall the program with antivirus and firewalls disabled.
4. When you are confident that the program is stable, the download and install the 13.1 Update using an opened project's Help Menu/Updates.
Please consider, and let us know the outcome. If any questions along the way, please do not hesitate to stop and ask for clarification.
Thank you.
ATR
