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Re: Need some help installing flash

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Hi christian3260,

 

Can you please provide the following log files for further investigation

  1. Download the online installer from https://get.adobe.com/flashplayer
  2. Create an empty text file named ADM.trace inside your %temp% directory.  The file extension itself is .trace, not .txt or anything else.
    • Vista and above: C:\Users\<YourUserID>\AppData\Local\Temp\

  3.  Run the online installer again until the error is returned.  

   4. Two files, Adobe_ADM.log and Adobe_GDE.log will be generated.  The files are located at the following location:

  • Vista and above: C:\Users\<YourUserID>\AppData\Local\Temp\Adobe_ADMLogs
  • Upload the files using the How to share a document instructions
  • Post the following information in your reply:
    • URL to the uploaded log files

 

Thanks,

Eswar.


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